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Privacy Policy

Privacy Policy – Website

Medical Service General Ltd. (“MSG” or “We” or “Our”) is committed to protecting the privacy of visitors to our website ( and all sub-domains). Information gathered on our website is used to monitor our effectiveness in providing relevant and credible information about our services, in answering questions, and in improving our website. MSG is committed to making certain that our website is used as a resource to fulfill our mission of serving your health care related needs in Israel.


What information do we collect ?

This site recognizes and collects, when possible, the domain name of a visitor’s server. We do not automatically collect the full e-mail address of visitors to our website. The only way we obtain your name or e-mail address is when you choose to provide that information to us.


How do we use the information we collect ?

MSG does not sell, trade or rent personal information about its website visitors.

The information we collect about the domain name of the server from which you are visiting is aggregated and used solely to determine the number of visitors to our site each day, and sources of traffic.

If a website visitor asks us to send material that cannot be transmitted electronically, we will need to know the visitor’s name, e-mail address and mailing address. We will use that information only to fulfill the visitor’s request.

Data Collection

You may browse many areas of our website, including our home page, without disclosing any personal information about yourself. Within these areas we only collect and store the information that is automatically recognized by the Web server, such as your IP address and files you request from the server.

We collect the personal data that you volunteer on registration, survey, other forms, or by email. Additionally, some areas of our Web site might be available only to certain persons and will require a login and password to access these areas. In order to be granted a login and password you may be asked to provide certain personal information about yourself.

We do not retain your credit card or payment information through our online payment system. Your credit card may be charged by us for up to a week following the date you provide us with your information through use of encrypted data provided to us by our third party credit card processing provider.

We do not knowingly collect personal information from children. In specific forms where we may ask for information about children we take steps to protect the privacy of those children by making reasonable efforts to ensure that a parent has entered or authorized the collection of the child’s personal information.


Your Consent

By using our website, you consent to the collection and use of the information discussed above by MSG. Changes in this policy will be posted on this page so that you may always be aware of what information is being collected, how it is being used, and under what circumstances it is being disclosed.

Our Commitment

MSG is committed to its mission of serving your health care related needs. We will live up to the privacy standards outlined in this policy because we are obligated to act in good faith, to fulfill MSG’s mission of service and to act in accordance with MSG’s core values of excellence, and stewardship. Meeting these obligations compels us to be honest, to act in your best interests and to protect the privacy and confidentiality of all information provided to us, as outlined in this policy.

Tell us what you think

MSG. welcomes your questions and comments about privacy. Please send your comments via e-mail comments to our Web Manager at

Privacy Policy – Healthcare

In addition to our general Website Privacy Policy we have a specific Health Care Privacy Policy which governs information you provide to us either through our website or otherwise.

Our Commitment to Your Privacy

We are dedicated to maintaining the privacy of your identifiable health information. In conducting our business, we will create records that pertain to you, will receive medical information from you or about you, the treatment and services you may receive and the services we may provide to you. We are required by law to maintain the confidentiality of health information that identifies you. We are also required by law to provide you with this notice of our legal duties and privacy policy concerning your identifiable health information. By law, we must follow the terms of this privacy policy that we have in effect from time to time.

To summarize, this privacy policy provides you with the following important information:

  • How we may use and disclose your identifiable health information.

  • Your privacy rights in your identifiable health information.

  • Our obligations concerning the use and disclosure of your identifiable health information.

The terms of this Health Care Privacy Policy apply to all records containing your identifiable health information that are created or retained by MSG. We reserve the right to revise or amend our Health Care Privacy Policy. Any revision or amendment will be effective for all your records we have created or maintained in the past, and for any of your records or information we may receive, create or maintain in the future.

If you have questions about this Health Care Privacy Policy, please contact: Yaakov Grossbard, Privacy Officer, at


We May Use and Disclose Your Health Information in the Following Ways:

Provision of Services. We will use your identifiable health information in order to provide the services you have purchased from us. The MSG staff may use or disclose your identifiable health information in order to provide the services to you, including for example disclosing information to your medical coverage provider in order to arrange for you to receive certain medical appointments or services. We may use and disclose your identifiable health information to contact you and remind you of visits/appointments/need for medication.

Release of Information to Third Parties. Additionally, we may disclose your identifiable health information to others who may assist in your care (such as your physician, therapists) and we may release your identifiable health information to individuals that you designate in the PRIVACY WAIVER AUTHORIZING DISCLOSURE OF MEDICA RECORDS TO THIRD PARTIES for that you provide to us.

Payment. We may use and disclose your identifiable financial and health information in order to bill and collect payment for the services you may receive from us. We also may use and disclose your identifiable financial and health information to obtain payment from third parties who may be responsible for payment for our services and related costs (such as family members). We may use and disclose your identifiable health information to inform you of health-related benefits and services that may be of interest to you.

Business Operations. We may use and disclose your identifiable health information to operate our business such as to evaluate the services we provide, improvement of services, expansion of services offered and to conduct cost-management and business planning activities.

Disclosures Required by Law. We will use and disclose your identifiable health information when we are required to do so by applicable law.

Serious Threats to Health or Safety. We may use and disclose your identifiable information, including health information, when necessary according to our reasonable judgement, to reduce or prevent a serious threat to your health and safety or the health and safety of another individual or the public.

Inspection of Information

You have the right to inspect your identifiable health information, including any medical records and billing records. In order to inspect your identifiable health information, you must contact in writing to coordinate a time for you to visit our offices to review such information. We may charge a fee for the costs of making such information available to you. We may deny your request to inspect in certain limited circumstances.


Changes to Your Information

You may ask us to change or amend your health information if you believe it is incorrect or incomplete, and you may request an amendment for as long as the information is kept by us. To request an amendment, your request must be in writing and must provide us with a reason that supports your request for such a change. We may deny your request if you ask us to amend information that is: (a) accurate and complete; (b) not part of the identifiable health information which you would be permitted to inspect; or (c) not created by MSG, unless the individual or entity that created the information instructs us to amend the information.


Authorization for Other Uses and Disclosures

We will obtain your prior written authorization for any use or disclosure that is not identified by this policy or permitted by applicable law. Any authorization you provide regarding the use and disclosure of your identifiable health information may be revoked on a prospective basis at any time in writing. After you revoke your authorization, we will no longer use or disclose your identifiable health information for the reasons described in the authorization.

Record Retention

We will retain your health information for the period mandated by law from time to time and in the absence of a period mandated by law for certain information, we have the right, but not the obligation, to dispose of such information any time following the period of 12 months from the date of the later of (i) the date you last received services from us and (ii) the date of termination of any Service agreement you entered into with us.

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